Incidents of the week
Bambu, Etsy, Shopify and payment incidents, taken from official status histories. For each one: what happened, who's affected and what to do.
For 3D-print sellers in the UK
Outage-proof your 3D print business.
When Bambu cloud drops, an Etsy listing disappears or checkout breaks, you need a plan, not a panic. Get runbooks and templates written by a 3D-print seller who handles outages for a living.
- Practical steps, checked against official sources
- Written for UK sellers
- No jargon, no fluff
Free download
The Print Business Outage Checklist
A 3-page field guide to work through top to bottom when something breaks:
- The first 15 minutes of any incident, with official status pages
- Bambu cloud down: printing from the SD card and LAN Only mode
- Etsy listing removed or shop suspended: the correct appeal routes
- Checkout down or payments held, printer failures and filament stockouts
- UK delivery and cancellation basics, plus a ready-to-send delay message
- A 10-minute single-point-of-failure audit
Send me the checklist
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Free, weekly
Maker Ops Weekly
A 5-minute read every Tuesday. Here's what broke this week for 3D-print sellers, and what to do about it.
One fix this week
A short runbook step you can finish in 10 minutes, such as a test print from the SD card or setting up a free uptime alert.
Policy watch
Changes to platform rules and UK consumer law, each linked to the official source with a plain-English "does this affect me?" note.
Kits · coming soon
Runbooks and templates you'll use
One-off purchases with no subscription, in Google Docs and Sheets plus PDF. Free updates for 12 months.
Kit A
Resilient Maker Kit
£19 Starter · £39 Pro
- Incident runbooks for Bambu cloud outages, Etsy removals and suspensions, checkout failures, payment holds, filament stockouts and printer failures
- Customer delay email templates
- Google Sheets order backlog tracker
- Single-point-of-failure audit
- Pro adds: pricing calculator, backup and SOP templates, and a free monitoring setup guide
Kit B
Etsy Sell Kit for 3D sellers
£19
- Listing, title and FAQ templates
- Photo shot list and prompt pack
- Compliance checklist for Etsy's Creativity Standards, including own-design rules and the confusion over licensed STLs
- Design provenance log and appeal templates
- UK shop policy templates
Kit C
Shopify Sell Kit for 3D sellers
£24
- Store setup checklist
- Product page templates
- UK shipping and returns policy templates
- Notes on apps and connecting orders to your printers
- Launch checklist and 90-day traffic plan
Best value
The Maker Business Bundle
Resilient Maker Kit Pro + Etsy Sell Kit + Shopify Sell Kit. £59 instead of £82 if bought separately.
Prices are in GBP and may change before launch.
About
Made by a seller who handles outages for a living
Hi, I'm Jonathan. I design, print and sell 3D-printed products in the UK, and I advise other makers. By day I'm a site reliability engineer (SRE). My job is keeping large systems running and making sure everyone knows what to do when they don't.
The Maker Runbook brings those habits to small print businesses: status checks, fallbacks, runbooks, clear customer messages and calm post-incident reviews. It's built for real shops, not enterprise IT.
FAQ
Questions
Is the checklist really free?
Yes. Sign up to get it by email along with Maker Ops Weekly, or preview the PDF directly.
Is this official advice from Bambu Lab, Etsy or Shopify?
No. The Maker Runbook is independent and not affiliated with or endorsed by any platform. We link to the official pages so you can check them, because platform rules change often.
Do I need a Bambu Lab printer?
No. The Bambu runbook is the most detailed one, but the triage steps, customer templates, backlog tracker and audit work with any printer.
Can I sell prints of licensed STL files on Etsy?
Etsy's Creativity Standards say that items made with a 3D printer must be based on the seller's own original design. A commercial licence for someone else's file doesn't change that. The Etsy Sell Kit explains this in detail. Check Etsy's current policy before listing.
Is this legal advice?
No. We summarise UK consumer rules, such as delivery times and cancellation rights, and link to the official sources. For your own situation, check GOV.UK or get professional advice.
When will the kits launch?
Soon. Press any "notify me" button to join the list. Subscribers will hear first and get a launch discount.
What format are the kits in?
PDFs, plus Google Docs and Google Sheets templates that you copy into your own account. Updates are free for 12 months.